Roaming For Visitors

¿How to use your cellphone with Claro?

For being always in touch during your stay in Colombia, register your mobile phone with Claro, the mobile operator with the best coverage in Colombia, highest quality and widest range of services. 

• Check with your mobile operator if it has an International Roaming agreement with Claro and ask which services you will have access to in case it does. (Voice, Data, Prepaid etc)
• Check if your cell telephone is compatibility with  Claro frequencies: 850 / 1900 Mhz for GSM and 850 Mhz for 3G technology

Keep in mind that, in Colombia, the voltage is 110 volts and we have American electric sockets. 

Enjoy all the benefits that Claro (732101) offers you. Upon arrival, check if the words Claro 3GSM or 732101 appear in your cell phone screen. If your cell phone does not connect automatically to our network, you need to access it manually following these steps: 

1. Go to Main Menu and Select "Settings"
2. Select "Phone Settings" 
3. Select "Network Settings" or "System Selection" 
4. Select Manual and then " Claro 3GSM" ó "732101" 

* The registration process can change depending on your cell phone´s menu configuration. 

For international calls dial: 

A Fixed Number: Sign "+"  - Country Code - Area Code - Telephone Number

A Mobile Number: Sign "+"  - Country Code - Mobile Telephone Number 

To get the "+" press the 0 key for 2 seconds or press * (asterisk) twice

For local and national destinations within Colombia dial:

A Fixed Number: 03 - Area Code - Telephone Number 

A Mobile Number: Just dial the Mobile Telephone Number 

In case you have any problems with the service, call your mobile operator´s customer service line, go to one of our Customer Service and Sales Centers (CAV) or contact our Call Center *611 /  +571 6181818  Option 2. 

Customers of the following operators can use the Prepaid International Roaming service in  Claro network: